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Interesting. Thanks for showing! This would explain why the responses are so generic. It’s especially frustrating when you must first fill in a form and then chat with a bot that seems to try its best to keep you away from the actual email support, only to then be given the same style of replies by ‘Damen’, ‘Eduardo’, ‘Robert’, ‘Gianaa’, ‘Ben’ or ‘Blessa’. Not sure if Zendesk allows companies to auto-assign names to these replies or all sorts of nice words (e.g. “Please let me know if you have any other questions.” / “We appreciate you reaching out!” / “Thank you for your response.” / “we really wish we could…”) that don’t seem to mean anything when they aren’t from an actual person that properly reads the emails. After a bunch of these automated mails back, I got this:
That’d again make you believe that this time they’d actually examine it, to which you’d get a proper response. Instead, the next message was a “thanks for your response” again, which doesn’t line with the previous mail at all. Especially after you’ve had mail ‘contact’ already… Still wondering if there’s a way to actually contact them and reach support, as I doubt dialing to them from a different couuntry will help… will most likely end up in a navigation menu where they’ll tell me to contact them using a form instead. Without any side entrance it appears impossible to speak to an actual person, as there’s seemingly no getting past the system or ‘first layer’… (责任编辑：) |
