Tobio Ayame , 24/08/2021

The app works just fine and I have been ordering non-stop since the pandemic started. I just want to point out some things that the users might find useful. First, I think there’s a need for a folder section for the shops you follow wherein you can segregate or organize them according to what they sell. OR when we search for an item, it would be better if the first thing to appear are from the shops I followed. I tend to forget that I have already followed a shop that sells the stuff I want to buy because normally, I would just search for the item from the home page and the items that would appear are from random shops. So, it might be useful for us to have the option to organize the followed shops by folder or to have a filter option of “from followed shops.” ALSO, I would like to arrange my liked items in folders as well. That would be awesome!

Second, there was a time when Shopee took back the Rating points I gained because the seller reported my rating as abusive. Shopee said that my review was against their policy even if I only told the truth about the bad quality of the product I received. And it wasn’t that negative cos I still thanked the seller. So I hope Shopee would have an option for the buyers to secure their ratings from cheating shops.

But, then again, SALAMAT SHOPEE!

We are truly happy to know that you're having an enjoyable shopping experience with us. We promise to continue and improve our services for you. Let us know if you have any questions. We read and reply to every message, so please feel free to reach us anytime. Thank you! 😊

nevermind202020 , 05/11/2019

i have been with shoppee since the time it started. i ordered hundred times with you guys from clothing to electronics to appliances to health care and all... worse is, for clothing i have returned several items because to no avail seller has to ship out different color or different size without informing the buyer. for electronics, i ordered hundred times and about (ratio) 100:30 i have returned the items because if not damage, it is defective.
let me tell you SHOPPEE, your shops are getting worst and worst. this shops on your registry are the ones putting you down. they are the ones who put you in shame and would damage your image. just a week ago i have returned 6 items from three different shops because what i received is a garbage! i did not even get bothered, i again ordered from another shop and received the item just yesterday and again, it was damage! and has to file again return/refund request. imagine the long process will it take to get the refund done? have to email back to your dispute team several times to accomplish the request. this is not good anymore. can you regulate a stiffer sanctions to those shops that did not even bothered to ship to buyers their garbage!!!

We apologize for any inconvenience that may have caused you, and we appreciate your understanding as we continue to improve our customer experience. If you need more assistance, kindly chat with us at our Shopee app or call our Hotline, (02) 8880-5200, available from Monday -Friday, 7:00 am - 7:00 pm and 9:00 am - 6:00 pm on Saturday and Sunday.

dis@app0inted buyer , 18/08/2020

The app is very good. Generally satisfied buyer here. But there is no feedback mechanism in the app where you can file a complaint. I ordered for an umbrella/coat hanger sometime during the community quarantine but it was cancelled by shopee because the seller did not ship my order. So i messaged the seller if they will no longer deliver. The seller replied that my order was already shipped. A few days after, I got a call from the seller and the delivery guy confirming my delivery address, apparently the seller was making arrangements for the delivery of my order. So bottom line, my order was delivered. But to my surprise, the item delivered was very different from the pictures posted in shopee. The seller clearly was lying when he told me that the item was already shipped and he misrepresented the item he is selling. I sent him the picture on shopee and the picture of the item he delivered to show him how different the 2 items are. The delivered item has a lot of similar sellers in shoppee and priced at less than 300pesos but paid mine at 500pesos. I think this is a modus operandi of some sellers because they know that the buyer has no way to complain in the app because it was already cancelled by shoppee. The seller is still selling his items on shoppee and it’s so disappointing that for a few pesos, some people still cheat buyers.

We apologize for any inconvenience that may have caused you, and we appreciate your understanding as we continue to improve our customer experience. If you need more assistance, kindly chat with us at our Shopee app Monday to Sunday from 6:00 AM to 12:00 MN or call our Hotline, (02) 8 880-5200 Monday to Sunday 9:00 AM to 6:00 PM.