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DigiKey provides Value-Added and Custom Services. These services help customers accelerate time-to-market and reduce total cost of ownership by reducing product design, assembly and development time by tapping into the expertise and resources of DigiKey’s technical and product distribution teams. This is a loaded page, please use quick find (Ctrl + F) to locate specifics. DigiKey offers the following Value-Added & Custom Services: Frequently Asked QuestionsCan all cut tape parts be put on Digi-Reels? Generally speaking, yes. Most times a Digi-Reel packaging will be listed on our website. Some ‘taped’ items such as contacts are not available for Digi-Reels because there is no actual cut tape paper/plastic to attach leaders or trailers. If there is a part in question, contact DigiKey and we can check to see if we can do the value-add process for you. Can Digi-Reels be made on static sensitive cut tape strips? Yes. Will all of the cut-tape or bulk items ordered come from the same original manufacturer reel, or are they from multiple or assorted batches? In your quote or order notes, make sure you specify and request a “Continuous Strip” if one continuous tape strip is required. If the Value-Add group cannot acquire your cut-tape quantity from one larger manufacturer reel, customer service would contact you for further options before shipping. You can also specify steps for us to take in the event pieces are acquired from different reels or lot codes, as otherwise an ordered quantity may come as one continuous strip or multiple smaller strips unless clarified on your order notes. What is the turn around time for custom programmed parts? Quote turn around in as little as 3 days. First article shipped in as soon as 3 business days. Schedule shipments to accommodate your production schedule. Custom part numbers allow you (and only you) to easily order additional programmed devices. What is a DigiKey programmable custom part number? A DigiKey silicon part number, specific programming file/configuration and device markings (if any) make a DigiKey custom part number. How do I place a DigiKey programmed order? to contact our custom quote department for a quote and assistance in purchasing DigiKey product programmed with proprietary IP. Programmed oscillators are purchased from the DigiKey website and include your required operating frequency in the web order notes. SiTime Corporation oscillators do not require you to provide operating frequency to program. What is a first article? A first article is a programming verification process in which DigiKey ships a customer up to 10 pieces of a part programmed with code provided by the customer. The customer will then test and verify that the programming done by DigiKey works in their application and sign a First Article Agreement form for DigiKey to proceed with their production order. Can DigiKey program products that have a ‘Not Verified’ parameter on the website? Programmable products with a ‘verified’ status have full hardware and software programming support. ‘Not Verified’ components means that programming support has not been reviewed or confirmed. to request device support. What file types are supported? ASCII Hex Binary Fairchild Fairbug Motorola JEDEC POF Tektronix Hex Intel Hex What are the associated fees for custom programming? Please refer to Custom Programming Services page. Can DigiKey provide programmed products to international addresses? Yes! DigiKey can ship custom programmed products to international addresses provided the customer has provided an updated ECCN (Export Control Classification Number) and Commodity Classification Automated Tracking Systems (CCATS) documentation for the programmed product. How do I obtain an ECCN for my programmed product? The customer is responsible for requesting Export Control Classification Number (ECCNs) through the US Department of Commerce Bureau of Industry & Security at . Customers are to provide the Commodity Classification Automated Tracking Systems (CCATS) documentation to DigiKey prior to the First Article Inspection order. Why do I have to request an ECCN for a programmed product? When parts are programmed with proprietary IP, the base part ECCNs (Export Control Classification Numbers) are no longer valid and therefore export classifications need to be reassigned. The customer is required to reclassify with the Bureau of Industry and Security and relay the documents and information to DigiKey. Why can’t I find a SiTime part number on the DigiKey website? SiTime oscillators are customizable in many configurations resulting in millions of part numbers. with your part number request and we will create it in the order system. Custom Contact Directory & ResourcesCustomCut.3MProducts@digikey.com -Please include your DigiKey Customer Number or name, phone number, company name along with drawing(s) and any other information that shows the original enclosure or custom part number with the modifications you require. Related ContentDate Code, Lot Code, & Bin Code Inquires - The Can and Can’t Do’s Details about DigiReels 3M(TC) |