|
On March 26, I experienced a similar issue. I had 21 days left on my subscription and decided to log into my account to renew it. When I attempted to log in I received a message that my user name or password was wrong. It is the same password I have used for years so I know I was using the correction information (I know, I know, I was probably due for a password change for security reasons anyway 
). After a couple of unsuccessful login attempts I was met with another message from Norton that stated they noticed I was having trouble logging in and I was asked if I wanted to recover/reset my password? I opted to do so and was sent an email to do just that. After resetting a new password I received a second email stating that I had changed my password so all appeared to be going well at that point - till I went back to the login page. When I returned to that page and attempted to use the new password I was met with the exact same message as I had previously been shown, namely that I was using either a wrong user name or password. What the heck?? I then went to use the live chat option to speak with an agent and was met with the message that support was 'Currently Unavailable'. Hmmm what to do now?? I noticed on the UI of my Norton Security that when I clicked on the subscription days left in the bottom left corner that it took me to a renew page that showed my email address and greeted me by my name even though I was not signed into my account. I went ahead and inputted my information and was able to actually renew my subscription. Only problem at that point was that normally after renewing I would go in to my account details and switch off the 'automatic renewal' option, however, since I couldn't log in to my account I was unable to do that at that time. I then came to the forums to see if anyone else was experiencing the same thing and did come across a couple of members having similar issues. Since I was unable to use my password to log into my Norton account I was also unable to log into the forums and did not want to have to make up a second account to do so. I found this frustrating and actually wish these two things used different passwords. Anyhow, long story short, this morning I decided to check on chat again to see if I could speak with an agent about being locked out of my account and the first thing I noticed was that the message, previously displayed, about support being 'Currently Unavailable' was no longer there. Before attempting to start a chat session I thought to myself that I would just attempt logging into my account one more time just to see if, by chance, it was working before starting a conversation and lo and behold, my login with my new password worked on my first attempt. Hallelujah!! I was able to log in and switch off the automatic renewal and was able to 'confirm' that I had indeed 'renewed' my subscription. One odd thing I did notice when I did renew my subscription on March 26 was that on the email Norton sent me confirming such, the date of the email was Wednesday, December 31, 1969 @ 4:00 pm, yes you read that right - 1969!?! 
... I purchased it at about 8:55 pm on Wednesday, March 26, 2020. The take away here is that Norton seems to have fixed whatever the problem was, so for those of you that were having this issue, try logging in again if you have not already done so, you may be pleasantly surprised. I wish you all well .... stay safe out there and WASH YOUR HANDS. (责任编辑：)
|
