Our brands

Our brands

Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth.

We help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.

The brands within Probe Group

Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. Probe CX enhances experiences with the right blend of people and technology to help clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, its solutions help unlock trapped CX value.

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Innovior is a digital transformation organisation specialising in enterprise-scale intelligent automation, AI implementation and advanced analytics. Innovior transforms businesses by combining strategic consulting with deep technical expertise, delivering end-to-end solutions that exceed client expectations. Its teams champion change in organisational processes, enhance customer experiences and unlock data-driven insights through intuitive digital solutions.

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Convai has been a leader in enhancing contact centre experiences with Conversational AI solutions for over two decades. Its focus is on creating digital agents that streamline and elevate interactions for both customers and agents. Their cloud-based offering, Oration, leverages cutting-edge conversational AI to understand customer needs, provide self-service choices and optimise call routing for the best results.

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MicroSourcing is a pioneer in offshore staffing solutions, empowering global businesses to build and manage dedicated teams in the Philippines. Its unique managed services model combines operational control with comprehensive support, allowing businesses to build high-performing offshore teams while MicroSourcing handles infrastructure, recruitment and compliance.

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Beepo is an offshore outsourcing provider specialising in building dedicated teams in the Philippines. It empowers businesses to achieve sustainable growth through strategic workforce solutions that blend innovation with operational excellence.

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Global reach

Headquartered in Australia, we have a global footprint spanning five countries: Australia, the Philippines, India, New Zealand and the United States. With over 19,000 employees, we leverage our diverse teams to enhance customer interactions across 24 markets.

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Our brands