1) Start by clicking on this link. 

2) Once opened, type your model number in the field Search by Model Name. Then, click on Search. 

3) Under Step 1: Select OS Family, select your operating system type. 

4) Under Step 2: Select OS Version, select your specific operating system. 

* If you are unsure of your Operating System click here. 

5) Click on the OK button after choosing your operaing system. 

6) Click the name of the file you want to download (example below of the options you may see). 

NOTE: You may need to click

7) Make note of any instructions on this page so that you will know how to use the file once it is downloaded. This is typically listed under Section 2: Read before downloading. 
NOTE: If the note is hidden (collapsed), you may need to click on the plus (+) sign to expand the text. 

8) If you agree to the terms of the "End-User License Agreement", click Agree to the EULA and Download. 

9) You may receive additional information about the downloaded file.

For Mac Users: The download should begin. Follow the instructions you noted earlier for assistance using the file. 
For Windows Users: Be sure to click on Open file. If prompted with a security warning, click OK/Save. 

10) You may be prompted to Open the file again. Browse to the location of your downloaded file (Typically, this is in your Downloads folder) and double click on it.  

11) The installation should begin. Please follow the on-screen installation instructions. 

12) Once the installation is complete, click Close (if prompted). 

13) For best results, please restart your computer after the installation. 

For additional support, please contact us through Live Chat or Ask a Question at the top of this page.