Frequently asked questions














How quickly is Cash Back credited to my account? Most Cash Back rewards are credited within 48 hours. Some stores, however, cannot confirm your purchase until the return period has elapsed and may take up to thirty days to confirm your Cash Back.

Still wondering about a purchase made more than 30 days ago that isn't showing in your account summary? Contact Member Services. When do I get my Cash Back payment? Every 3 months, we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below. But if you've earned less than $5.01 Cash Back, we'll carry over your money to the next cheque. Bonus Rewards do not count toward the $5.01 minimum. The term "Bonus Rewards" includes monies earned as a Sign-up Reward or Refer-A-Friend Bonus.

Rakuten offers several ways to receive payment and is constantly working on ways to pay you faster. Visit My Account to view your Cash Back settings or go to Cash Back Method to change your settings. Note that you must sign-in to change your Cash Back Method.

Purchases Posted Between Big Fat Cheque Sent
Jan 1 - Mar 31   May 15  
Apr 1 - June 30   Aug 15  
July 1 - Sept 30   Nov 15  
Oct 1 - Dec 31   Feb 15  


How can I receive my Cash Back? Rakuten offers several ways to receive payment and is constantly working on ways to pay you faster. Visit My Account to view and update your Cash Back payment method. Note that you must sign-in to change your Cash Back Method. Currently Rakuten offers 3 ways to receive payment.

1) Interac e-Transfer: Receive your payment fast and securely directly to your bank account with Interac e-Transfer—sender's fees are on us. If you have Autodeposit enabled, enter your Interac-specific email address and you’re done. If you do not have Autodeposit set up, follow the link in the email or text notification you receive from Interac. To accept the deposit, answer the security question by entering the unique code you receive from Rakuten.

2) Big Fat Cheque: We send a cheque directly to you - mailing fees are on us. You can change your personal Settings (including your address) on the Settings page. Be sure your settings are updated before we send out a payment.

3) PayPal: We deposit your payment in your PayPal account - sender's fees are on us. Just enter your full name and mailing address into your Address, Email & Password page for verification purposes. Your PayPal account must also be verified. Click here for more information on verifying your PayPal account.

Are all the stores on Rakuten Canada actually Canadian? No. Some of our merchant partners are Canadian, some are American, and some others are based elsewhere around the globe. Our mission is to provide Canadians with the very best selection of high quality, online stores who ship to Canada. So, regardless of where a merchant's headquarters are located, if they ship to Canada and we think you'll love them, we've included them in our network.

To make shopping online easier, we've included information on each store page on Rakuten that tells you what currency the store uses, where they ship to, and whether they charge duty at the border or not.

A note re. shipping to the USA:

We know you love to shop, and sometimes you'll do just about anything to get something that isn't available in Canada.
To keep all those cross-border shoppers happy, and ensure you get the best Cash Back deals we've got, we included some of the very best online retailers who ship ONLY to the USA on Rakuten Canada. For clarity, we've labelled those merchants as shipping only to the US on each of the store landing pages.

For more information about the different ways to ship products to the USA , .

Is my Rakuten Canada account the same as my Rakuten.com account? No. If you already have an Rakuten.com account, you can use the same email and password on Rakuten.ca, but they are in fact, two separate accounts on two separate sites. You can certainly have an account on each site if you like. Your Rakuten.com account activities will pay you Cash Back in US dollars, and Rakuten.ca will pay you Cash Back in Canadian dollars. The Cash Back amounts cannot be combined.

Do the merchants on Rakuten Canada charge duty when shipping to Canada? When shipping to Canada, the duty charged varies by each merchant on Rakuten. It is dependent upon their own policies, usually found in the shipping section of each merchant's site. However, Rakuten Canada makes this process easier for you by listing how duty is charged for each separate merchant on our store pages at Rakuten Canada. There are three different methods of charging duty by the merchants featured on Rakuten Canada.

. The first is a merchant that does not charge duty. This category would include all Canadian merchants, shipping from within Canada.

. The second method is when a merchant includes all the duty and taxes in their online total for you right at checkout. In this case merchants hire a broker to negotiate the duty charges in advance so there are no surprises for you when you receive your package.

. The third method is when duty is charged at the time of border processing. This means that merchants do not take responsibility for including duty in your total, leaving customs to calculate duty, charged to you at the time of package delivery.

More information about shipping from the USA to Canada We're Canadian too, so we know that sometimes you just can't ignore the amazing prices and selection that are offered south of the border. We wanted to make international shopping a little bit easier for you by putting together a guideline on how to go about shopping on American retail sites that don't yet ship to Canada. Take a look at the links provided and learn all you need to know about US shopping. From shipping and duty to purchasing an American PO box, we've covered all the basics for those shopaholics who can't live without those great American brands!

Do you live close to a border crossing? Well you're in luck! Check out Kinek to see if they have a shipping drop box for you to send your package to. It will save you the high price of Canadian shipping and make the process a lot easier!
https://www.kinek.com/find-border-kinekpoint

Are you a shopaholic who loves American brands? If so, you may want to look into purchasing an American PO Box! This way you rest assured that the items are being sent directly to your personal mailbox in the US. Check out the link for everything you need to know about getting your own American address!
https://www.usps.com/manage/po-boxes.htm

Another great option is MyUS.com if you don't live near the US border. It's simple, with MyUS you get your own American address to be typed into the shipping information portion on US shopping sites. From there, MyUS will send the package directly to you, anywhere in the world. Be sure to click the link for more information on this amazing service! https://www.myus.com/

The process of shipping to Canada from the US can be confusing. Make sure to review this link to learn everything about product declaration, customs and package inspections.
https://www.cbsa-asfc.gc.ca/import/personal-personnel/postal-postale-eng.html

The number one question we're asked when shipping to the US: "What about duty charges?" Be sure to educate yourself through this link on all duty, taxes and handling costs that may be added to your items value when it crosses through customs.


to read more about Rakuten Canada merchants and how they charge duty.

If you tend to spend a lot on shopping at American websites, be sure to check the new limitations on the amount you can bring across the border. It's worth a click to avoid any confusion or rejection at the border!
https://www.cbsa-asfc.gc.ca/import/personal-personnel/postal-postale-eng.html

Having some trouble accessing the links? Confused about anything involving the process of shipping to Canada? Give the Canadian Border Service Agency a call! They will be happy to answer any questions and concerns you may have!


My Cash Back and/or order information appears differently in My Rakuten Account than it did at checkout. If you shop on a US store through Rakuten.ca, exchange rate fluctuations come into effect between the USD and CAD. As a result of this you may receive less (or more!) Cash Back than you had expected in your Rakuten Account. If this happens to you, please let member services know and we’ll make it right. While we can't control fluctuating exchange rates, we do have good news. We are working on a solution that will match the amounts more accurately and automagically. Stay tuned! We hope to have it ready for you soon.


What is Rakuten Button and why is it so awesome? Rakuten Button is a browser extension that does all the work for you!

You’ll never miss Cash Back again: Rakuten Button automatically alerts you when Cash Back is available at participating merchants.

It saves you time: You can now earn Cash Back at your favourite stores without visiting Rakuten.ca first.

You don’t miss deals: It pulls the latest coupons and sales for stores you’re shopping.

Search features are integrated with Google, Yahoo, and Bing: Looking for a new pair of shoes? Search for “shoes” in your preferred browser. Rakuten Button will allow you to see the list of Rakuten search results, complete with Cash Back amounts right there.