FAQs about Wheel and Tire Packages

Product Selection and Compatibility

What is a tire and wheel package?
A wheel and tire package is a set that includes both wheels and tires, specifically chosen to be compatible with a particular vehicle. This convenient package ensures proper fitment and optimal performance for your car or truck.

How do I know which wheel and tire packages are compatible with my vehicle?
You can use the "Shop by Vehicle" tool to easily find compatible wheel and tire packages. By entering your vehicle's year, make, and model, our fitment technology filters available options to ensure you only see packages that fit your specific car or truck. Additionally, you can utilize filters for factors like tire type, wheel size, and price to further narrow down your choices and find the perfect package for your needs.

Can I customize my wheel and tire package?
Yes, you can customize your wheel and tire package by choosing from a variety of wheel finishes, such as chrome, black, or machined, and selecting tire types that suit your driving needs and preferences, like all-season, performance, or off-road tires. You can also choose from different wheel sizes and tire widths to achieve the desired look and performance for your vehicle.

What are the advantages of buying a wheel and tire package over wheels-only or tires-only purchases?
Buying a wheel and tire package often provides cost savings compared to purchasing components separately. Additionally, our packages include convenient benefits like free shipping, the option of pre-mounted and balanced wheels, available wheel installation kit, and professional TPMS installation, saving you time and effort.
By purchasing a package, you can be assured of compatibility between the wheels and tires and your vehicle, ensuring optimal performance and avoiding potential issues like rubbing or clearance problems.

Is it cheaper to buy rims and tires together?
Buying wheels and tires together provides cost savings and convenience. Our packages include discounts, free shipping, and available mounting and balancing services, simplifying the process.

Ordering and Shipping

How do I place an order for a wheel and tire package?
There are several ways to start a wheel and tire package order. By selecting your vehicle within the “Wheels & Tires Package” tab on the home page, adding the wheels then the tires to the package, and finally adding the package to the cart. You can also start with adding the tires first, and then the wheels. You can even start by looking for the specific wheel or tire model and then checking if it fits your vehicle, then add wheels and tires to the package.

What is the shipping process for wheel and tire packages, and how long does it take?
All package shipments are sent ground via one of our carrier partners. Unless detailed within the description of your desired product our average package order ships out within two to five working days, however we do ask to please allow up to seven days to compensate for orders requiring special order fulfilment.

Where do you offer shipping for wheel and tire packages?
WheelHero offers free shipping to the continental US on all wheel and tire packages. We also ship to Alaska, Hawaii and Puerto Rico for an additional fee.

Payment and Financing

What payment methods do you accept for wheel and tire packages?
We currently accept all major credit cards, Affirm financing, PayPal (including Pay Later), Afterpay financing, and Amazon Pay.

Do you offer financing, or payment plans for wheel and tire packages?
You can select Affirm at checkout to split your purchase into monthly payments, starting at 0% APR with no hidden fees. We also offer Monthly Payments through PayPal and Afterpay, including interest free options depending on your credit.

Installation and Maintenance

Do the wheel and tire packages come ready to install?
When you order wheels and tires together, you have the option to add mounting, balancing, and an installation kit tailored to your package. When you select all of these convenient options, your wheel and tire package arrives to your door ready to install. We recommend our available aftermarket wheel wrench if you decide to bolt the wheels to your vehicle yourself, because in most cases your factory wrench does not work with aftermarket wheels.

How should I maintain my new wheels and tires to ensure longevity?
Proper care extends the life of your wheel and tire package.
Wheels: Use only cleaners safe for aluminum and your wheel’s finish. If it’s safe for your car’s paint, it’s safe for your wheels.
Tires: Maintain factory-recommended air pressure and rotate non-staggered tires every 3,000 miles for even wear.
Installation: Re-torque lug nuts after 50 miles and check periodically for safety.
Follow these simple steps to keep your wheel and tire package in top condition.

Returns, Warranties, and Support

What is your return policy for wheel and tire packages?
WheelHero offers a generous return policy, including returns for fitment issues. For fitment problems, we prioritize finding solutions, such as providing spacers or hub rings free of charge. If a resolution cannot be found, we cover return shipping costs. Returns for refund or exchange are accepted within 30 days for unused products, with applicable restocking fees. Special orders and mounted wheels are generally not returnable. Read our full return and exchange policy.

Do you offer a warranty on wheel and tire packages?
WheelHero offers manufacturer warranties on all products. We assist with warranty claims, but the manufacturer ultimately decides on coverage. Common warranties cover defects in materials and workmanship, while road hazards, surface rust, and pitting are typically excluded. Refer to the manufacturer's website for specific warranty details. To initiate a claim, contact WheelHero's customer support through our website. More about product warranty. We also offer additional Road Hazard Warranty.

How can I get support if I have questions or issues with my order?
We take support related inquiries very seriously, and for that reason, we have developed an internal ticket system to assure your inquiry reaches the right department. Our support staff is available Monday - Friday 8:00 AM - 5:30 PM (EST). For all support related inquiries, you may use the site chat or fill out the support form to initiate a ticket and we will make sure a dedicated support member will respond ASAP.