Cancel a Non-Refundable Ticket

If your plans change and you booked a non-refundable ticket, you can cancel your ticket for an eCredit minus any applicable . Classic and Basic tickets are nonrefundable. Please be sure to cancel your flight prior to departure. Non-refundable tickets not changed or canceled prior to departure will have no remaining value. 

How to Cancel a Non-Refundable Ticket 

Visit My Trips on delta.com and select “Need to Cancel?”

Choose “Start Flight Cancellation”

Follow the remaining steps through the cancellation process

Some experiences don't have fees for flexibility (change or cancel), such as:

Delta Main Classic and above tickets for travel within the US, Puerto Rico and the US Virgin Islands

Delta Main Classic and above tickets for travel originating in the US and Canada to anywhere in the world (including flights operated by joint venture and codeshare partners)

Basic experience tickets (Delta Main Basic and Delta Comfort Basic) are excluded

Cancellation fees will be deducted from your ticket value, and you'll receive the remainder as an eCredit. Your eCredit will expire 1 year from purchase date, unless your ticket terms state otherwise.

View applicable fees for your specific route on our Baggage & Travel Fees page.

Cancel Non-Refundable Ticket

Cancel an Extra or Refundable Ticket

If you've purchased an Extra ticket or a refundable ticket and your plans change, you can cancel before your flight for a full refund.

How to Cancel an Extra/Refundable Ticket

Go to My Trips on delta.com

Select your flight

Select “Need to Cancel?”

Choose “Start Flight Cancellation”

Follow the steps to complete your cancellation

Your refund will be processed automatically to your original form of payment. If you’ve already canceled your refundable ticket or requested a refund that hasn’t arrived yet, you can check your refund status for updates.

Cancel Refundable or Extra Ticket

Request a Refund

If your flight was canceled or impacted by a significant delay or significant schedule change  (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries), we automatically try to rebook you.

If you’re not satisfied with your rebooked flight, you can:

If we can’t rebook you and you take no action within 24 hours, we’ll automatically refund you to your original payment method.

Request a Refund

Other Refund or eCredit Request Reasons

Complete the Travel Resolution Form for refund or eCredit requests such as:

Cancellation due to a Serious Communicable Disease

eCredit appeals

Fare difference for alternative flight to accommodate wheelchair or scooter

Fare difference for seat downgrade

If you’ve already submitted a refund request, you can check your refund status.

Refund Restrictions

Please note, we cannot issue refunds for:

Request a Refund or eCredit for a Serious Communicable Disease

If your doctor advises against travel due to a Serious Communicable Disease, you may qualify for:

A transferable travel credit valid for 5 years, or

In Delta’s discretion, a refund to your original form of payment

A $100 processing fee will be deducted. We require health documentation from your attending medical professional to process your request.

If you choose not to submit a Serious Communicable Disease eCredit or refund request, but instead do not wish to travel, you can still voluntarily cancel your ticket and receive an eCredit valid for 1 year from the date of issuance minus any applicable cancellation fees.

Review Eligibility

A Serious Communicable Disease is defined as a disease that can: 

Cause serious health consequences (e.g., breathing problems, organ damage, neurological difficulties, or death)

Be easily transmitted by casual contact (e.g., by sitting next to or talking to someone, shaking hands, or touching communal surfaces)

You may be eligible to cancel if:

You have or might have contracted a Serious Communicable Disease, and a medical professional recommends you should not travel around others via public transit; or

There is a public health emergency at the origin or destination of your itinerary, and you should not travel to protect your health from a Serious Communicable Disease

How to Request an eCredit or a Refund for a Serious Communicable Disease

Download the Medical Professional Attestation of Serious Communicable Disease PDF, opens in a new window

Review eligibility details listed on the form

Have your attending medical professional complete and sign the form

Submit your completed attestation form to Delta for review

SUBMIT COMPLETED FORM

Request Reimbursement

If your flight was canceled or significantly delayed by 3 hours or more because of an issue caused by Delta (within our control), please submit a reimbursement request for reasonable meal expenses or for any reasonable hotel and transportation to/from the hotel if you were inconvenienced overnight while away from your home or destination. Once submitted, we’ll review your request, determine eligibility* and update you on the status.

Please note, we are unable to reimburse any expenses for the following:

Expenses incurred due to air traffic control delays

Expenses incurred due to weather delays 

Prepaid expenses 

Hotel expenses for stays in your home city or your destination city 

Alternative transportation to your final destination 

Lost wages 

Ticket costs for missed connections on other airlines 

Child or pet care

Delta Sky Club® or other lounge fees

If you need to request reimbursement for a delayed, lost or damaged bag, visit our Delayed, Lost or Damaged Bags page.

Request Reimbursement

If you’ve already submitted a reimbursement request you can check the status of your request using your last name and case number.  

*Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the US and Canada only, for flight disruptions caused by factors within Delta’s control. For residents of countries other than the US and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form. All terms and conditions in Section 12 of the Customer Service Plan apply to reimbursement eligibility.

Request a 24-Hour Risk-Free Cancellation

As part of our Customer Commitment for customers who book direct on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

How to Cancel Risk-Free

Find Your Trip or Log In and go to My Trips 

Select the trip you need to cancel 

Click the "Need to Cancel?" button 

Select "Start Flight Cancellation" and follow the steps 

Receive a full refund, which will be automatically issued to your original form of payment

Delta will process the refund of your ticket when canceled within 24 hours of purchase, however, some banks or credit card issuers may initiate a hold of funds on your credit or debit card. We encourage you to contact your card issuer for their specific policies.

Cancel Risk-Free

Terms & Conditions

Terms & Conditions

Cancellation requests must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.

If you wish to pay for your ticket with cash, you may make the reservation over the phone, which will guarantee the fare for 24 hours. Your ticket must be purchased at a Delta ticketing location by midnight of the following day, or your reservation will be canceled. Once purchased, these tickets will not be eligible for cancellation under the Risk-Free Cancellation policy.

Does not apply to travel agency tickets and bookings, paper tickets, or partially-flown reissued tickets. For SkyMiles Award Tickets, please call Delta Reservations to request cancellation.

For tickets purchased with Miles + Cash option, miles will be re-deposited, and cash will be returned in equivalent miles

Miscellaneous

Cancellation request does not need to go through the same area in which the eTicket was purchased. For example, if you purchase via Reservations, you can cancel through delta.com.

Fares, offers and rules are subject to change without notice.

Additional Ticket Cancellation Policies

Will I be refunded if I don't make it to my flight? 

We understand that plans change. If they do, please cancel or make changes in My Trips or the Fly Delta app before your flight departs to maintain the value of your ticket minus any applicable fees. Most tickets are non-refundable, and an eCredit will be issued instead of a refund back to your original form of payment if you cancel a non-refundable ticket. Except as required by law, customers who do not show up for a flight without changing or canceling their reservation prior to departure will lose the value of their ticket, and we will cancel all remaining flights in the itinerary.

Trip Protection Cancellation Policy

For a full refund of your premium, you must cancel your trip protection plan within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.