N cole K , 06/04/2021

In today’s society phone calls are being screened and sent to voicemail more than being answered as people prefer text messaging. Having the ability to text clients from our office number has improved communications exponentially. Clients can discreetly answer during working hours or after work. They have a chance to think and research before responding and they have a written record to refer back to. The ability to answer calls remotely has been a huge positive as well. I can run the office from anywhere with no worries of missing calls, faxes, or texts. Awesome system allows for inputting names so I know who is calling and can answer them by name which increases their confidence and connection to our firm. Love this system!!!

So great to hear! Thanks for taking the time to share this review!

CVolkmer , 07/17/2025

When deciding to give RingCentral a try I was assured that the payment information was just needed to get me onboarded and if I wanted to stop the trial it wouldn’t be any problem. Fast forward 3 weeks. I let my sales rep/onboarding manager know that I have made a decision to utilize another software and will need to cancel my trial before the 39 days are over…..
Now the fun starts. Not hearing anything back, the week after I am sending a follow up making sure everything has been out in place and the cancellation was completed. They did charge me $260 and then told me it wasn’t their responsibility and I need to reach out to another department. They couldn’t verify I was the admin, because I didn’t have an extension for my phone number. I was never set up with one. I tried to explain that but it didn’t go anywhere. Now I’m playing phone tag with some customer service rep I have never talked to before.
I’m glad the true face shows now and that we decided against using them. Another main reason for us to go with another provider was the switch from Diesel Laptops who were really dissatisfied with the customer support and service. I can just agree. If you are looking for quick responses and that somebody actually cares, don’t use RingCentral!

Thank you for your feedback. We know this experience impacted your trust, and we would appreciate the opportunity to help make things right however we can. If you are open to it, please reference this review and email the Review Team at review@ringcentral.com with your case details so we can investigate further and assist directly.

Kyli C , 10/12/2021

I was invited to this app by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app.

I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST!

I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!

Hi Kyli, please email us at review@ringcentral.com so we can escalate this to our fraud team. Thank you!